Outsourcing is a radical choice. This may not sound really adventurous, but at a closer look, outsourcing is, in fact, taking a major decision. While it may be known to all that outsourcing is relatively beneficial to the company, it also poses threats and challenges that needs to be addressed. There are several concerns that have to be faced and resolved if necessary.
Outsourcing can create an enormous impact to the company. It promises bigger chunks of savings on expenditures, and proposes greater investment returns. These are the primary features any outsource service provider brags about. However, it is still noteworthy to make the best choice and to opt for the best outsourcing team in order to get the most benefit out of such trend and leverage your advantage in the competitive market.
An appropriate response to this is taking several considerations before finally deciding which company to outsource to. Selection of appropriate offshore location demands that political and economic fidelity of the country be considered, just like language and manpower pool, and the condition of the country’s existing telecommunications infrastructure. These aspects of the government –e.g., politics, economics, language, manpower reserves, and infrastructure/ technology- play an important tool in the advancement of any business endeavor.
Selecting an ideal outsourcing partner entails yet another set of considerations: price, expertise in particular industry, integration capabilities, trainings and qualifications, overall customer-service strategy, company information privacy, and knowledge in the latest technology. All these are core values an outsourcing service provider must come up to in order to fit in to your needs. Price remains a prime concern as outsourcing is basically a cost-cutting technique. This is not as cheesy as it may sound though, because in the long run, you may be realizing you outsourced to the wrong service provider and end up losing a considerable amount of money without getting your target revenues.
The gist here is to tie up with an IT service provider that can hurdle different challenges the company might be facing in the future. The right outsource service provider should be able to beat cultural and communication risks. It should be able to meet security risks and legal concerns and issues that may otherwise come up. It must be able to meet time zone challenges and knowledge transfer challenges as well. It is therefore but proper to choose an outsource service provider that can meet your demands and help your company move to greater heights.
you are very right…outsourcing is very important in the company. and it also requires people who has the capability and knowledge regarding outsourcing. this business needs commitment. it really meets the demands of a company and it helps for the business move to greater heights.
I thought I would let you know, I have posted over 15 free videos on how to outsource many of the tasks of “internet marketing” to help firms get more free leads and web traffic.
Your readers may find them educational and will really benefit from them with cost savings and time savings.
The videos are free, enjoy and apply what you learn!
http://www.outsourcesecretsrevealed.com/blog
Jeff Mills
Alt-Source Communications
Reliable Alternative
“Lets rise together”
‘To provide a high quality service and customer retention whilst remaining a cost effective solution provider’
Alt-Source Communications (ASC) a subsidiary of Dawood Group of Company approaches every Customer Interaction as an opportunity to build its client’s brand and strengthen the customer relationship. We are geographically positioned and uniquely prepared to deliver added value to your business by providing exceptional service to existing customers and building your business through the addition of new customers as we have done successfully for McDonalds, Yamaha, Colgate, Eli Lilly, Abbot Nutrition, Green Star, Toucan (Pipex), Sky TV Spectrum, Moco Direct (3G), Fast Flexible Finance, TMP Financials, Phoenix Financials, Amazing Herbs and others.
Customers expect a professional, consistent service, support, and information every time they interact with businesses. ASC offers a variety of Outsourced Customer Interaction Solutions (CIS) covering each stage of the customer lifecycle and has been rated as one of the Top 20 Pakistani IT companies by IBM Global in addition to being recommended as a call centre by the Pakistan Software Export Board. ASC is also Six Sigma Company and the only Karachi based Call Centre in the process of Customer Operations Performance Centre (COPC) Certification. To ensure excellence continues we have placed extensive resources in training which has been recognized by the Government as we have been selected in partnership with Berlitz to train 1,000 call centre personal this year, proving our commitment to the most important factor that ensures the success of call centres
I agree. Outsourcing is the way for companies to keep moving for the better and to the highest level. So, companies must hired good and qualified people that will able to do work and be trained to improved skills and capabilities.